Conference Schedule 2019

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Sunday 10th November

TimeActivity
MorningArrival & Check-in
All DayAirport Transfers to Angsana Hotel
13:00Golf - 4 Ball Better Ball tournament - Laguna Golf Phuket
19:00Welcome BBQ at Poolside Garden

Monday 11th November

TimeActivity
08:45 - 09:00Registration at Angsana Ballroom 1
09:15 - 09:30Conference Welcome & Opening Message - Robert Maxfield, Chief Executive, The PGA
09:30 - 09:45Welcome from the AGIF - Eric Lynge, Chief Executive, AGIF
09:45 - 10:30The Evolution of the Club Industry in Asia - Rudy Anderson, President & CEO,
Pacific Links International
10:30 - 11:00Coffee and Networking Break
11:00 - 12:00CCM White Paper - What is the Best Management Style for the Future? -
Michael Braidwood, General Manager, Education City Golf Club
12:00 - 13:30Lunch
13:30 - 14:30Do you know your 'Why'? - Mike Orloff, Managing Director, Golf Industry Central
14:30 - 15:30Agronomic Matters - Gareth Knight, Regional Sales Manager SEA & Indian Subcontinent, Toro
15:30 - 16:00Coffee and Networking Break
16:00 - 16:30My Journey as a PGA Member - John Blanch, General Manager, Thai Country Club
16:30 - 17:30PGA Members' Meeting
EveningFree evening

Tuesday 12th November

TimeActivity
09:00 - 09:45World Handicapping System and Update from The R&A - Dominic Wall,
Director Asia Pacific, The R&A
09:45 - 10:45Delivering an exceptional Experience - Ms. Yvonne De Suner Beltran, AVP -
Experience Development, Banyan Tree Hotels and Resorts
10:45 - 11:00Coffee and Networking Break
11:00 - 12:00What gets measured gets done! - The Balanced Scorecard Approach to
Managing Performance - Michael Braidwood, General Manager, Education City Golf Club
12:00 - 13:30Lunch
13:30 - 14:30The delivery of seamless service - Matt Roberts, Director, 59 Club.
Engagement skills which create opportunity - Matt Roberts, Director, 59 Club
14:30 - 15:00Coffee and Networking Break
15:00 - 17:00Overcoming key challenges in the club golf business -
Group sessions - Led by Mike Orloff
18:30 - lateGala Dinner - XANA Beach Club

Wednesday 13th November

TimeActivity
08:00 - 12:00Non-Coaching Masterclass attendees check out and airport transfers
09:00 - 17:00Coaching Masterclass - Dr Paul Hurrion, Director, Quintic Consultancy Limited

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